Ishasha Women's Community Tours and Travel · Effective date: 1 January 2026 · Last updated: August 2026
💳 1. Accepted Payment Methods
Ishasha Women's Community Tours and Travel (“the Company”) accepts the following payment methods for tour bookings,
deposits, and final balances. All payments must be made in the name of the Company or as instructed on the official invoice.
📱 Mobile Money
🏦 Bank Transfer
💳 Visa / Mastercard
🅿️ PayPal
💵 Cash (on arrival)
1.1 Mobile Money
Payments via MTN Mobile Money, Airtel Money, or equivalent local mobile money services are accepted.
The client must use the official Company mobile money number provided on the booking invoice only.
A confirmation SMS or transaction ID must be retained and shared with the Company.
1.2 Bank Transfer
Wire transfers and local bank deposits are accepted. Bank details are provided on the official invoice.
The client is responsible for any intermediary or bank charges so that the Company receives the full amount due.
1.3 Card Payments
Visa and Mastercard payments may be processed through secure third-party payment gateways.
Card payments are subject to the terms of the payment processor and applicable card network rules.
1.4 PayPal
Where offered, PayPal payments must be sent to the official Company PayPal account stated on the invoice.
Friends-and-family or incorrect account payments may not be recognised until verified.
1.5 Cash on Arrival
Cash payment of the remaining balance may be accepted on the first day of the tour, subject to prior written agreement.
The mandatory deposit must still be paid in advance by an electronic method listed above.
📋 2. Deposits, Invoices & Balance Payment
Standard deposit: A non-refundable deposit of 30% of the total tour price is required to confirm any booking, unless a different amount is stated in writing on the invoice.
2.1 Booking confirmation
- A booking is confirmed only after the Company has received the required deposit and issued a written confirmation (email or official document).
- Until the deposit is received, prices and availability are not guaranteed.
2.2 Balance payment
- The remaining balance is due no later than 14 days before the tour start date.
- For bookings made within 14 days of departure, full payment is required at the time of booking.
- Failure to pay the balance by the due date may result in cancellation of the booking and forfeiture of the deposit, in accordance with the cancellation policy below.
2.3 Invoices & receipts
An official invoice will be issued for every confirmed booking. A receipt or payment confirmation will be issued upon successful payment.
Clients should keep all invoices and receipts for their records.
🗓️ 3. Cancellation by the Client
All cancellation requests must be submitted in writing (email to
ishashawomenscommunity2023@gmail.com
or WhatsApp to the official Company numbers). The date the Company receives the written notice is the effective cancellation date.
| Notice period before tour start |
Refund of amounts paid |
| 14 days or more |
Full refund of amounts paid, less any non-recoverable third-party costs (e.g. gorilla permits already purchased) |
| 7 – 13 days |
50% of the total tour price is retained by the Company; remainder refunded (subject to third-party costs) |
| Less than 7 days |
No refund. Full tour price is retained |
| No-show |
No refund |
Important: Gorilla permits, park fees, and certain third-party bookings are often non-refundable once purchased.
These costs will be deducted from any refund due, regardless of the notice period.
3.1 Rescheduling
Clients may request to reschedule a tour at least 7 days before the original start date, subject to availability and written approval by the Company.
One complimentary reschedule may be granted; further changes may incur an administration fee.
↩️ 4. Refunds
4.1 Processing time
Approved refunds will be processed within 14 business days of written approval.
Refunds are returned via the original payment method where possible, or by bank transfer / mobile money as agreed with the client.
4.2 Cancellation by the Company
If the Company cancels a tour for reasons within its control (other than force majeure), the client is entitled to a full refund of all amounts paid, or the option to transfer to an alternative date or itinerary of comparable value.
4.3 Force majeure
The Company is not liable for failure to perform obligations due to circumstances beyond its reasonable control, including but not limited to:
natural disasters, war, terrorism, epidemics, government restrictions, park closures, or severe weather.
In such cases, the Company will offer a credit toward a future booking or a partial refund after deducting non-recoverable costs, at its reasonable discretion.
💱 5. Currency, Pricing & Fees
- Tour prices are typically quoted in United States Dollars (USD) unless otherwise stated on the invoice.
- Payments in other currencies may be accepted at the prevailing exchange rate determined by the Company on the date of payment.
- The client is responsible for all bank charges, currency conversion fees, and intermediary fees so that the Company receives the full invoiced amount.
- Prices are subject to change until a booking is confirmed with a deposit. Confirmed prices will not be increased except where third-party costs (e.g. park fees, permit fees) increase after confirmation; in such cases the Company will notify the client promptly.
🔒 6. Payment Security & Fraud Prevention
- The Company never requests payment to personal accounts. All payments must follow the details on the official invoice issued by Ishasha Women's Community Tours and Travel
- Clients should verify payment instructions by contacting the Company on the published phone numbers or email before transferring large sums.
- Card and online payments are processed through reputable, encrypted payment providers. The Company does not store full card numbers on its own systems.
- If a client suspects fraudulent use of the Company name, they should contact us immediately and report the matter to their bank or local authorities.
⚖️ 7. General Terms
- By paying a deposit or confirming a booking, the client acknowledges that they have read, understood, and agreed to this Payment Policy and the Company’s general Terms of Service.
- This policy applies to all leisure and adventure tour bookings unless a separate written agreement states otherwise.
- The Company reserves the right to update this policy. The version published on the official website on the date of booking shall apply to that booking.
- Travel insurance covering cancellation, medical emergencies, and personal belongings is strongly recommended for all clients.
- This policy is governed by the laws of the Republic of Uganda. Disputes shall first be addressed amicably; failing which, they may be submitted to the competent courts of Uganda.
📞 8. Questions About Payments
For invoices, payment confirmation, refunds, or any payment-related enquiry, please contact:
Book a Tour
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